Alihuz Refund And Return Policy
At Alihuz, we always strive to provide the best service to our customers. However, refunds and returns will only be applicable under certain conditions. Below is our official Refund & Return Policy:
---
1. Defective Product Return
If the product has any issues such as wrong color, wrong size, or is received in a damaged condition, the customer must apply for a refund within 24 hours of delivery.
To apply, customers must provide:
An unboxing video of the product
The order number
Clear photos of the product
Once we receive the application, our team will review it within 3-4 business days and inform the customer of the decision.
If the refund is approved, the customer will be required to return the product to our office.
✅ After the return process is completed, the refund will be issued within 7 business days.
⚠️ If the application is not submitted within 24 hours of delivery, no refund request will be accepted later.
---
2. Unclaimed Products
If a product arrives at our Bangladesh warehouse and the customer fails to collect it within 1 month, or if the product gets lost due to non-collection, the item will be considered unclaimed.
In such cases, the product will be refunded back to China, and no refund request from the customer will be applicable.
