🛍️ Frequently Asked Questions (FAQ)
Alihuz is a trusted dropshipping platform that brings products from China directly to customers in Bangladesh. We handle everything—from sourcing to delivery—with local payment support.
We offer 50% Cash on Delivery. This means you need to pay 50% in advance, and the rest can be paid upon delivery.
Delivery usually takes 10–20 working days, depending on the product and customs processing.
Simply visit our website, select your desired product, and place the order. You can pay using bKash, Nagad, Rocket, or other local mobile payment methods.
At Alihuz, we always strive to provide the best service to our customers. However, refunds and returns will only be applicable under certain conditions. Below is our official Refund & Return Policy:
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1. Defective Product Return
If the product has any issues such as wrong color, wrong size, or is received in a damaged condition, the customer must apply for a refund within 24 hours of delivery.
To apply, customers must provide:
An unboxing video of the product
The order number
Clear photos of the product
Once we receive the application, our team will review it within 3-4 business days and inform the customer of the decision.
If the refund is approved, the customer will be required to return the product to our office.
✅ After the return process is completed, the refund will be issued within 7 business days.
⚠️ If the application is not submitted within 24 hours of delivery, no refund request will be accepted later.
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2. Unclaimed Products
If a product arrives at our Bangladesh warehouse and the customer fails to collect it within 1 month, or if the product gets lost due to non-collection, the item will be considered unclaimed.
In such cases, the product will be refunded back to China, and no refund request from the customer will be applicable.
Absolutely. All items go through a quality check before shipping to ensure you get what you ordered.
We offer a wide range of electronics, gadgets, accessories, household items, and more—sourced directly from AliExpress and other reliable Chinese suppliers.
You can reach us via Facebook, our website live chat, or email. Our support team is available to assist you 7 days a week.
